How your specimens and orders move, step by step
Four handoff steps, one record, and a real person to call.
The custody chain
1. Pickup
We schedule pickup inside your agreed window and call ahead if we're running late. Your staff hands off sealed, labeled packages the way they already pack them. We check the seal and count before we leave.
2. Logged
The chain-of-custody record starts at pickup: time, pickup contact, package count, and temperature requirement as labeled by your staff.
3. In transit
Packages ride secured in the vehicle, with temperature-conscious handling, packed to your instructions, and go straight to the destination on the planned route. Need a status update? Call or text dispatch at 816-946-0237.
4. Delivered
Signed handoff at the destination. The proof-of-delivery record, with time and signature, goes back to you in the format we set up together.
Setting up a route takes one call
1. Tell us your window. Use the trial form or call at 816-946-0237. We need your stops, days, pickup times, and temperature needs for the lane.
2. We confirm scope, packaging, handoff records, and facility requirements before we accept the specific logistics lane.
3. Run the 2-week trial on your current pickup window.
Escalation & Support
Communication Plan
Escalation: dispatch at 816-946-0237, then the owner Andrew Turpin the same day. Every exception is recorded on the custody record.